IT Network and Architecture Design
We use our unique knowledge of hotel operations to help you navigate brand standards, guest needs, and operational efficiency to design an infrastructure to accomplish exactly what you are looking for from the technology within your property. Our engineers are the best in the business and can remove the load and worry of integration of all of your systems.
The All Important First Step
We specialize in managing all aspects of your IT infrastructure from the minute you break ground on your new build, or begin your renovation. We can oversee all cabling, installation, IOT design, and system integration from day one. Working with us from the beginning of your project will save you thousands and thousands of dollars. Removing this capital cost and the headache associated with integrating technologies needed into the property will save you man hours, expenses, and overall headaches.
There Needs to Be a Plan
Technology can no longer be an afterthought. Guests are looking for access to blazing fast Wi-Fi, IOT comforts they are used to in their home, and interacting with you on their terms. Having us manage all of these areas lifts a burden off of your guest services, maintenance, and reservation agents and allows them to focus on providing a memorable guest experience, which we all know if what increases OSAT, and return rates to your hotel.
IT services is what we do. We have built the finest hotel specific support infrastructure available. Our support center is US based and multilingual. All of our agents are certified in the systems they support for you. Design and Architecture doesn't stop with blueprints, and we focus tirelessly on providing execution and support plans that provide peace of mind to you and your operators after deployment.
Design Focus Areas
- PMS - We work with all brands to manage the setup and deployment of brand specific PMS systems. For our independent property partners, we work with and deploy the best suited PMS system for your needs and budget. We also have our cloud managed PMS developed by Lodging Support.
- POS - Point of Sale is important in your operation. Your POS needs to be easy to use, and integrated with your PMS for guest convenience.
- Telephone system - Your phone system is more than a communication tool for your guests. It also places services and amenities available in your property at the guest fingertips. The correct phone system helps to increase ROI and OSAT.
- Audio Visual - Whether it is way-finding or an advanced audio visual package for your conference space, we have you covered. This is another area where doing it correctly matters, as there is a lot of revenue opportunity in the A/V arena for the hotel.
- Guest Wi-Fi - Arguably the most important guest amenity in the hotel. Guests demand reliable, easy to use networks. We have designed networks for some of the largest hotels in the world, and we do it with three focuses: 1. Reliability and ease of use for the guest; 2. Monetization for those properties that can monetize their networks, creating bonus revenue; 3. Support and Integration is key. We provide guest support in their language through our multi-lingual 24/7 US Based call center, and IOT integrations focus for your new smart hotel. We require our vendors to give our customers lifetime warranty on all networking products. Buy it right, and buy it once.
- Security Networks and Emergency Management Systems - These systems are required to keep your guests and employees safe. We design and use the most advanced security systems available, and our emergency management systems bring peace of mind to your employees. Deploying real time location tracking and panic button systems, we will insure you are providing a safe environment for your staff, and keep you compliant with local, State, Federal, and Union requirements.
- Television systems - We work with all of the large carriers to bring your guests the best content experience possible during their stay with you. Our systems also allow luxuries like easily streaming content from their devices, to ordering room service, spa treatments, and other amenities from their TV remote.
- Administration IT network (servers, networking, PCs and printers) - Your network is the engine of your operation. We will source, install, and manage all of your servers, front and back of house PCs, printers, and network. We can remotely manage nearly every IT need you will have after deployment, creating convenience for your staff, and saving you significant costs.
- Data, low voltage, phone, TV, security, fire life safety cabling installation - We can manage this mountain of a task for you during construction and renovations. Cabling needs are often an afterthought during the construction phase. All of our partners are required to provide 25 year warranty on their cable, and our installation teams are the best in the business, designing cable flows to minimize pulls and cable-feet, creating huge savings in the construction phase of the property.